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FAQ on DVR
Q: Why my dvr camera indicate SD card Full?
A: 1) Please check if your memory card is original brand high speed Class 10 memory card, if you use some copy card like Class 4 or Class 6, it will indicate SD card full because it is not compatible. (note please: DVR max support only 32GB card)
2) Please check your dvr MENU settings if you have open on Loop Recording this function already ? You must open Loop Recording this function the previous video can be overwrite.
3) Please check your dvr MENU settings if you have turn off G-Sensor this function already at the same time? If G-Sensor is on, the file will be protected that can not be overwrite, so the SD card will be full.
4) You must format to clear up your memory card file by hand at least 2~3 times within a month because the memory card inside will have some locked file that happen while driving at some emergency time, but this locked files can not be overwrite automatically. You must delete them by hand.
Q: Why my dvr camera record only around 10 seconds ?
A: Please check if you have turn on Motion Detect this function already ? If Motion detect is on in video mode, once no movement in front, dvr will pause recording after 10s. Once any movement in front dvr again, this function can make dvr detect this motion then continue recording again.
Q: How dose my dvr camera can recording at night ?
A: When you receive your dvr camera, please check at first if your dvr camera have night vision IR light or LED fill light, if have please open on this light then can make night vision recording more well. If can turn on car light to recording that will be more better.
If your dvr camera dose not have any IR or LED fill light, you have to open your car light while do recording at night, unless it can not do recording at night well.
Q: Why my dvr camera have squeak or some other sound problem?
A: Normally if your dvr camera have squeak sound that should be the inside electricity current not fitable, please check if you use usb cable connect computer or some home charger adapter do recharging on this dvr, it is not ok, because this dvr camera can only be recharged with car charger, usb cable can not transfer enough electricity current. Please use our original car charger inside your car to do recharge.
If with car charger still have sound problem, that should be the car charger do not compatible with your car current, please contact our service line do charger replace for you.
Q: Why my dvr camera auto on & off continuously?
A: Please check first if your dvr camera MENU settings open on Parking Monitor and G-Sensor this 2 function already? Normally if Parking Monitor is on the dvr will go to Parking Monitor mode, in this mode status, dvr will auto on once detect any touch or shake, then if will auto off if while no touch. So it will auto on & off continuously.
G-Sensor this function also will lock this status video file to avoid no overwrite then it can keep as Parking evidence. Please turn off this 2 function in MENU settings then try again.
At the same time, please turn off Motion Detect this function in MENU settings also, because if Motion Detect is on, it will auto go to recording once have any movement in front.
Q: Why my dvr camera card can not be read ?
A: Please check if your memory card is original brand high speed Class 10 memory card, if you use some copy card like Class 4 or Class 6, it will indicate SD card full because it is not compatible.
Please check if your memory card is 8GB,16GB or 32GB, this DVR max support only 32GB card, it can not read 64GB card.
Q: Why my dvr always freeze while recording?
A: Please check if your memory card is original brand high speed Class 10 memory card, if you use some copy card like Class 4 or Class 6, it will indicate SD card full because it is not compatible will happen freeze while recording.
Q: Why my dvr can last working maybe only around 2~3 minutes ?
A: Because this dvr is use for car, when it is be designed, inside only have a very small space put for battery, most car dvr inside battery very very small size, then you can know the battery capacity very small, normally you have to recharge the DVR with your car charger to make it working properly. If no recharging, it can only last working around 2~3 minutes. Please note that you must use the original car charger in the product package, If you use other charger causing the product stop work, we do not bear any responsibility, please understand.
A--Russian Friend Pay Attention Please:Please fill in receiver\'s full name (includes 3 parts at least-First name+Middle name+Family name)in the order due to new policy of Russian customs, otherwise you probably won\'t receive package finally . We are not responsible for nondelivery caused by that client don\'t provide enough information when making order
B--Make sure that all information like contact person, address, post code and telephone number is right when filling in your buyer\'s information.
(1). So as to eliminate or minimize your customs tax, the order will be declared lower value. If you want to declare the goods as an item name or specify a value for custom, pls inform us when making the order.
(2). The lower price does not reflect the total price you paid and the market value of the product and may not apply to countries with different tariff rules.
(3). We unable know the tariff policy of each country,Any import charges or fees are the buyers\' responsibility.
3. Returns And Refund Policy:
A--All the returns need to be sent by your local registered post mail or EMS.
B--If you ship by DHL, UPS or others, we are not able to receive it due to China Custom regulation.Please contact us for return address and details before you send the item back. We do not accept any returns without previous notice.Please ensure the item will be returned in good condition with the original packaging. We will send new replacement or refund once the item is received.
A--Feedback is very important to us. Once you have received your items, please take time to leave 5 Stars feedback to inform us that you are satisfied with our goods and service.5 Stars Positive feedback will help us improve our products and service.
B--Please don\'t leave Negative feedback without asking us for help first. We will do our best to give you best solving of problems, so if there is some problems, please communicate with us first, and we will give you the best solving.